Frequently asked questions
Can you do same day repairs?
Sure we can! We aim to contact you within two hours of receiving your call. Our intention where possible is to get to you the same day and have you up and running as soon as possible. We have after hours service calls available for emergency refrigeration issues, and call outs on a Saturday until midday at normal rates.
What if I work full-time or have to pick up my children?
We understand you have other priorities, so we’ll work around your schedule.
We ask a lot of questions upfront to ensure we bring the right tools and parts to diagnose and fix the problem in one call.
Do we service other brands?
Yes, We’re experts in servicing Fisher & Paykel and we know most brands. At times we are able to act as liaison between customer and manufacturer for warranty issues.
How long will I be without my appliance?
You won’t. Wherever possible SOS perform repairs on the spot, in your home, so you won’t have to go without your appliance for too long.
What are the hidden costs?
There aren’t any. We charge a set call out and labour fee, so you won’t receive any nasty surprises!
How do I know SOS will do the best job?
SOS Appliance Repairs are members of the Electrical Workers Registration Board (EWRB). Our qualified professionals have years of experience repairing Fisher & Paykel and most major leading brands.
And, to ease your mind, all our parts come with a warranty.
Maintanence tips
Troubleshooting an Electric Clothes Dryer
When your dryer doesn’t do its job, look first to the basics. Is it plugged in? Is the cord defective? Has the dryer’s fuse blown or has the circuit breaker tripped? Clean the lint trap and use a vacuum to remove any lint from the exhaust duct. If the load seems too wet to dry efficiently, put it through the washer’s spin cycle again.
Troubleshooting Dishwashers
A dishwasher has many parts that can become blocked, jammed or clogged. Very hot water — 60°C to 70°C — will give a basic good service to a dishwasher. A dishwasher has a high loop in the drain hose. Make sure that it’s not kinked, and clear any obstructions from it when necessary.
Safety Tip Before making repairs, pull the plug from the receptacle. Turn off the water valve under the sink before working on the water inlet valve or disconnecting the water hose.
Troubleshooting a Waste Disposal
If your Disposal makes a loud whirring noise or stops, it has jammed. Turn it off and wait 5 minutes, then firmly press the reset button on the bottom of the motor housing. (Machines without buttons reset automatically). If the Disposal still doesn’t work, see if it’s designed to be unjammed from below. It may have a small crank or a socket for an Allen wrench to turn the flywheel. Or it may have a reversing switch to cure a clog, disassemble the trap and use a snake. Water dripping from the unit usually indicates one or more seals are worn and the unit needs to be replaced. For best service from your Disposal, run cold water during disposal and for a minute after. Never put glass, metal or rubber in the Disposal.
Refrigerators
Given conscientious routine care, a refrigerator will usually perform its tasks for years with a minimum of problems. Refrigerators are categorized according to the way frost is removed from them. Standard Refrigerator – Defrosts when the power is turned off and the frost is permitted to melt slowly away on it’s own or with the aid of pans of hot water placed in the
freezer. Cycle-Defrost Model – A heater that is turned on when the temperature on the evaporator reaches a preset point, keeps the refrigerator compartment free of frost, but the freezer requires manual defrosting every few months. Frost-Free Refrigerator – Frost from both compartments is continually melted away by a heater that turns on for 20 -30 minutes, two or three times a day.
